As one of the leading property managers in Bali, Bukit Vista is constantly finding new innovations to inspire delight for our partners, guests, and people within Bukit Vista. One of the countless innovations we implemented is using AI for our reservation and hosting team for improved workflow. Rafie and Rifqu, one of our data scientist interns are able to implement this through OSAI (Operations Supervision Artificial Intelligence) Read more below on how they use AI to inspire delight for our guests and operations team at Bukit Vista.
RafieTheir experience with data has brought them to learn more about machine learning. With experience in making models using Python, visualizing data with Data Studio, developing with TensorFlow, and working with databases through MariaDB. And are here to explain more about their project during at Bukit Vista.
A background of the operation work at Bukit Vista
A knowledge management system is a tool or set of tools that organizations use to store, organize, and access information.The goal of a knowledge management system is to make it easier for people within an organization to find and use the information they need to do their jobs effectively. This can include things like documents, policies, procedures, and expertise that are relevant to the organization’s operations.
After a week of research to define the best method to solve this issue, we decided to use BERT, specifically Roberta-base-squad2, to build our knowledge management system. BERT (Bidirectional Encoder Representations from Transformers) is a powerful language processing model developed by Google. It is often used for tasks such as natural language processing and text classification. One popular application of BERT is in question answering, where the model is trained to answer questions based on a given input text.
Roberta-base-squad2 is a variation of the BERT model that is specifically designed for the question answering task. It is an improved version of BERT that was developed by researchers at the Allen Institute for Artificial Intelligence. It uses a technique called transfer learning, where the model is pre-trained on a large dataset and then fine-tuned for the specific task at hand. This allows the model to learn general language patterns and then quickly adapt to the question answering task, giving it a significant performance boost.
Cool, right? Enough with the technical stuff. In simple terms, BERT, specifically Roberta-base-squad2, is a chatbot that you can personalize using your own company data or information. We at Bukit Vista then used Roberta-base-squad2 using our own data, which consists of more than 150 listing descriptions, amenities, and detailed property data.
Here is the result of our newly-built tool, which we called OSAI (Operations Supervision Artificial Intelligence):
When the user inputs a question and the unit name, OSAI will search for specific unit data, including the listing description, amenities, and additional property information. This information will be used as the context for OSAI to generate answers to the user’s question. OSAI uses its transformer architecture to process language and understand the relationships between words in the question (semantic analysis). After processing the question, OSAI will search the fetched context for the best answer to the question.
What do they say about OSAI?
Overall rating : 8.17/10